Privacy Policy

Solarwave Supply Co. ("Solarwave," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request product pricing, communicate with our team, purchase solar equipment, or subscribe to our communications.

By using our website or submitting information through our forms, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Contact Information: Name, company name, email address, telephone number, and business address.
• Business Information: Company details, product requirements, purchasing interests, and shipping destinations.
• Inquiry Information: Messages, quote requests, product inquiries, and other information voluntarily submitted through our website or communications.
• Transaction Information: Order details, product selections, delivery information, and relevant billing records.
• Website Usage Information: IP address, browser information, device information, pages visited, and interactions with our website.
• Communication Preferences: Your preferences and consent selections for receiving email, phone, or SMS communications.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and product sourcing requests.
• Provide wholesale pricing, inventory availability, and quotations.
• Process orders and coordinate shipping and deliveries.
• Communicate regarding orders, product availability, and customer support.
• Send marketing communications and promotional offers when authorized.
• Improve our website, customer experience, and business operations.
• Maintain business records and comply with applicable legal requirements.
• Protect against fraud, unauthorized access, and misuse of our services.

3. SMS and Text Messaging Communications

Solarwave Supply Co. may send SMS text messages to customers and business contacts who have provided appropriate consent.

Depending on the consent selected, messages may include:

Non-Marketing Messages:

• Responses to product inquiries.
• Pricing and quotation follow-ups.
• Equipment sourcing updates.
• Order confirmations and updates.
• Shipping and delivery coordination.
• Customer service communications.

Marketing and Promotional Messages:

• Wholesale solar equipment pricing.
• Product availability and inventory updates.
• Special offers and promotions.
• New product announcements.

SMS consent is collected through separate, optional checkboxes on our website forms. Marketing consent is not required to submit an inquiry or purchase products.

Message frequency varies based on your interactions and communication preferences.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at info@solarwavesupplyco.com.

Opting out of SMS marketing does not prevent us from communicating through other lawful channels when necessary to fulfill an order or respond to a request.

4. SMS Consent and Mobile Information Protection

Solarwave Supply Co. values the privacy of its customers and contacts.

We do not sell, rent, or transfer SMS subscriber lists or text messaging consent to third parties for their independent marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

SMS consent applies only to communications from Solarwave Supply Co. for the purposes authorized by the recipient.

5. Information Sharing

We may share information, excluding SMS opt-in data and consent as stated above, in limited circumstances:

• With service providers who assist in website hosting, business operations, order processing, logistics, analytics, or customer support.
• With freight carriers and logistics providers as needed to fulfill orders.
• When required by applicable laws, regulations, legal processes, or governmental requests.
• When necessary to protect our legal rights, customers, or business operations.

Service providers receiving information on our behalf are expected to handle it appropriately and only for authorized business purposes.

We do not authorize third parties to use SMS opt-in consent for their independent promotional campaigns.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, measure website performance, and understand visitor interactions.

These technologies may include website analytics and advertising measurement tools.

You can manage certain cookies through your browser settings or any cookie preference controls provided on our website.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill business obligations, maintain appropriate records, resolve disputes, and comply with applicable laws.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business recordkeeping requirements.

You may also:

• Unsubscribe from marketing emails using the unsubscribe instructions provided.
• Opt out of SMS messages by replying STOP.
• Contact us to update communication preferences.
• Manage available website cookie preferences.

We will respond to applicable privacy requests in accordance with relevant legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, suppliers, or other external resources.

We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review their respective privacy policies.

11. Children's Privacy

Our website and services are intended for business and professional audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.

Updates will be published on this page with a revised effective date.

13. Contact Information

For questions about this Privacy Policy or our data practices, please contact:

Solarwave Supply Co.

Website: https://www.solarwavesupplyco.com

Email: info@solarwavesupplyco.com

East Coast: (856) 542-8275

West Coast: (619) 519-2030

Location: New Jersey, United States